34' Senegalese Twist Headband Wig

GOLD MIND RETURN POLICY 
Last updated [October 16, 2021]

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy. This return policy was created using Termly.

RETURNS

All returns must be postmarked within 10 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@goldmindbeauty.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provide and mail your return the following address:

Gold Mind Beauty Bar & Supply
Attn: Returns
RMA #
2025 Clifton Avenue 
Memphis, TN 38127

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us once the package has been received & deemed in good condition.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 3 business days to process returns days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed

EXCEPTIONS

The following items cannot be returned [or exchanged]:

•    Chemicals 
•    Liquids
•    Braiding Hair 
•    Skincare Products
•    Cosmetics 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

●    A 5% restocking fee will be charged for all returns in excess of $100.00.
●    Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
901-247-4380
support@goldmindbeauty.com
 
 

Shipping Policy

Thank you for visiting and shopping at Gold Mind Beauty Bar & Supply. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost

FedEx Standard 3-5 business days $7.95

FedEx Two Days 2 business days $12.95

FedEx Overnight * 1-2 business days $19.95

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Gold Mind Beauty Bar & Supply ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

Customs, Duties and Taxes

Gold Mind Beauty Bar & Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Gold Mind Beauty Bar & Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.